General Agreement Form
DURATION OF THE AGREEMENT
- The total duration of the Agreement will be 13 months.
- All services purchased will be considered complete within 13 months of the purchase date. Unused services will be subject to price increases or changes in bundle composition after 13 months of the purchase date.
SERVICE DELIVERY AND SUPPORT
- The Company agrees to provide personalized coaching by experts in the Client’s target industry, including one-on-one assistance to stay up-to-date with evolving application tracking systems, hiring practices, and pay scale needs.
- To ensure the Client’s complete satisfaction, the Company offers unlimited post-service delivery assistance, whereby, unlimited is defined as:
i) 24/7 customer success support via email at contact@careertuners.com or call at 714.845.7104.
ii) One weekly follow-up call with the Client’s coaching expert to answer specific job search questions.
iii) Multiple resume revisions in the Client’s original job direction/career/industry.
Curated advice on the Client’s specific career challenges leveraging the Company’s recruiter network.
- The Company encourages the Client to reach out as many times as needed to accelerate their job application process.
GENERAL TERMS AND CONDITIONS
- Third-party platforms, including but not limited to LinkedIn, job boards, and applicant tracking systems, make changes on an ongoing basis, and the Company cannot guarantee that either writing or coaching will cover any future changes that any third-party platform makes. The Client is responsible for all content published on any third-party platforms.
-The Client agrees that while the Company provides the best available tools, ideas, advice, and commercially available data, the Company cannot be held responsible for changing market conditions; job posting changes; or the Client’s aggressiveness, attitude, and willingness to implement their action plan. The Company is committed to helping the Client; however, the Client agrees that their success in the job market is solely the Client's responsibility.
- The Client agrees not to share any false information with the Company. The Company will not be held liable for any false information presented by the Client to any third party. Furthermore, the Company is under no obligation to present false information on behalf of the Client. The Company will record all the correspondence for record-keeping purposes and will not be liable for any damage caused by omissions, false statements, or other inaccuracies.
TERMS OF SALE
- The Client agrees to the processes involved in the delivery of products and services that will aid the Client's career goal attainment and that all payments associated with the purchased services are final. By submitting the payment, the Client acknowledges and accepts these terms and conditions in their entirety. If the Client decides to exit this agreement due to any reason before the start of the service delivery process, the Client agrees to notify the Company in writing/via email. Upon receiving said notice, 15% of the total purchase price will be deducted from the total received payment until the date of cancellation of services.
-If the Client decides to exit the agreement due to any reason after the services have been delivered, no deductions, offsets, or reductions to the agreed payment amount are applicable. In case of any defects or issues with the quality of the services, the Company will revise the documents with the Client but the Company reserves the right to make any reductions to the payment agreed initially.
- The Client is solely responsible for approving any documents, including but not limited to resumes, cover letters, LinkedIn profiles, and others. The Company does not independently verify information the Client provides, such as employment history, skills, or education.
- There are many versions of different Microsoft Word. As such, the Company cannot guarantee compatibility with the Client’s and third-party systems, or that documents will retain their original formatting.
- By entering this agreement, the Client agrees to be available for info-gathering calls during US business hours. If the Client reschedules the information-gathering call without providing 24-hour notice, the Client agrees that the initial turnaround period is no longer valid. If the Client reschedules the information-gathering session three times without providing a 24-hour notice each time, the Client agrees that the services are considered delivered.
- The Company offers revisions for the draft prepared based on the Client's first info-gathering call. In case of a career/industry/job direction change, the Client will be charged an additional Resume Iteration fee. Moreover, any additional information, including employment, education, and achievements, shared after the first drafts are delivered is considered a Resume Update and will be incorporated at an additional update fee. The Company may be required to schedule additional info-gathering calls with the Client for Resume Updates and Second Resume Iterations and deliver the documents within a week of the info-gathering call.
CODE OF CONDUCT
Any inappropriate behavior by the Client, including but not limited to verbal abuse or harassment, towards the Company or any staff of the Company will result in an immediate termination of this Agreement.
LIMITATION OF LIABILITIES
In no event will the Company be liable to the Client or any third party for incidental, indirect, exemplary, special, or consequential damages, whether foreseeable or unforeseeable, arising out of or otherwise relating to the services or the use or performance of the service, even if the Company has been advised of the possibility or likelihood of such damages. Without limiting the foregoing, in no event shall the liability of the Company to the Client for any claim whatsoever related to the service or the services or any order or this agreement, including without limitation, any cause of action sounding in contract, tort, or strict liability, exceed the purchase price received by the Company.
CONFIDENTIALITY
The Client agrees not to assign or transfer this Agreement without the written consent of the Company or to disclose to any third party the terms of this Agreement and any other information provided by The Company or designated as confidential (“Confidential Information”) and also agrees not to use any Confidential Information of The Company or any other information, whether it is marked confidential or not, as expressly permitted under this Agreement or except with the prior written consent of The Company. The Client and the Company agree to exercise the highest degree of care in safeguarding any information or any of the Confidential Information of the other party against loss or other inadvertent disclosure.
JURISDICTION
This Agreement and the interpretation of its terms shall be governed by and construed under the laws of California and subject to the exclusive jurisdiction of the Federal and State Courts of California.
DISPUTE RESOLUTION
- The Client and the Company hereto agree that they will attempt to settle any dispute or claim arising out of this Agreement through good faith negotiations in the spirit of cooperation between the Company representatives and the Client.
- The Client agrees that the Company reserves the right to reject a refund if the Client hasn’t reached out with feedback for assistance within seven days of the delivery of the first draft.
- Any dispute or claim that cannot be resolved by the parties through good faith negotiations within thirty (30) days of the notification to the other party of the commencement of the dispute resolution procedures of this will then, upon the written request of any party hereto, be resolved by binding arbitration conducted per the California Arbitration by a sole arbitrator. Such arbitrator shall be mutually agreeable to the parties. If the parties cannot mutually agree upon the selection of an arbitrator, the arbitrator shall be selected in accordance with the rules of the then effective arbitration rules of the California Arbitration.
- Nothing contained in this Agreement shall prevent any party hereto from resorting to judicial process if injunctive or other equitable relief from a court is necessary to prevent injury to such party or its affiliates. The use of arbitration procedures will not be construed under the doctrine of laches, waiver, or estoppel to adversely affect the rights of any party hereto to assert any claim or defense.
